Build notes from Xonark

We're Xonark — building Xona, an AI phone agent for dental clinics. This is what we ship, what we break, and what we learn along the way.

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Jun 10, 2026

Appointment reminders are not text blasts. They are front-desk control systems.

Most reminder products optimize for sending a text. Dental practices need something harder: the ability to review, edit, skip, send, see replies, respect opt-outs, and know what happened before the schedule is at risk.

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Jun 8, 2026

CDCP questions need one clinic link, not another front-desk script

CDCP demand can be real patient intent, but clinics need a safer way to answer common questions before the phone rings.
Jun 3, 2026

AI Voice Assistants: A Practical Guide for Small Business

A refreshed guide to using AI voice assistants safely in small businesses, with dental-specific notes on missed calls, after-hours demand, staff control, and patient handoff.
Jun 3, 2026

Canadian Police Are Using AI for Calls — Here Is Why Clinics Should Care

A refreshed look at what high-stakes AI call handling teaches dental clinics: clear boundaries, escalation, privacy, and staff-controlled workflows matter more than hype.
Jun 2, 2026

The product is the pitch: why our website demos come from Xona itself

How Xona's real dental workflows become website demos, sales proof, and product feedback without exposing patient or clinic data.
May 27, 2026

What patients actually want from a dental phone line

The point of an AI phone agent is not technology. It's that the patient's question gets answered now — not Monday morning. Aggregate data from four active Canadian dental practices on ClearDent, Tracker, and Oryx.
May 20, 2026

When the AI line works during business hours, not just after

A downtown Victoria family practice on ClearDent has been running Xona 24/7 since October 2025. In a 60-day sampling window, in-hours conversion slightly beat after-hours. Here's why that's the more interesting number.
May 13, 2026

Their hygiene grew 14%. Their recall backlog was hiding underneath.

A Lower Mainland family practice on ClearDent had a healthy hygiene line and a recall problem hiding underneath it. The lapsed-patient pile was growing faster than the patient base — and they couldn't see it until we mapped their own data.
May 11, 2026

What 157 after-hours calls actually do for a dental practice

A Toronto-area implant-focused practice on Oryx dental software has been running Xona as an after-hours line for 9 months. We pulled a 60-day sampling window. Here's what those calls actually did.
Apr 27, 2026

31 days, 166 commits: why we built our CRM instead of buying one

Why we built our own CRM in 31 days — and the production bug that taught us what 'responsible' looks like under speed.
Apr 20, 2026

Set Up Call Forwarding

Learn how to forward your business calls to Xona AI. This guide covers setup for mobile phones, business phones, and VoIP systems.